I. Operations Duties

A. Merchandise Management:

Supervise staff to ensure merchandise is well-stocked, in good condition, and properly displayed according to the schematic plan.

Ensure price accuracy between display items and price cards.

Conduct price checks and change labels if necessary before store opens.

Order stock directly from suppliers and receive stock from MMD.

Manage inventory levels and reorder stock when necessary; return/exchange damaged goods.

Support Foodline with monthly Stock Take and attend bi-annual Stock Take.

B. Non-Merchandise Management:

Ensure operational equipment, lighting, and fixtures are in good condition and sales floor is clean and tidy.

Oversee fire safety procedures.

Order POP (Point of Purchase) materials, execute POP exhibitions, and ensure correct and adequate information is displayed.

Oversee store opening and closing procedures.

Verify and report stock and sales discrepancies after Stock Take to Line Manager.

C. Customer Service:

Provide excellent customer service to encourage upselling.

Inform customers about new arrivals, promotions, and policies on payment and returns/exchanges.

Handle customer complaints and assist with complex sales situations.

Follow company guidelines on customer service, including greeting, smiling, and maintaining a positive attitude.

II. Sales and Profits:

Coordinate with suppliers to implement promotional schemes.

Identify low-sales or poor-quality items and advise the merchandising department on consumer demand.

Keep records of purchase orders and sales, providing periodic reports on top sales, promotion results, and competitor surveys.

Share daily sales figures for the concession counter with promoters.

Assist cashiers with returns and exchanges.

III. Manpower Management:

Plan and prepare duty rosters and shift schedules, ensuring sufficient staff during business hours and ad-hoc situations.

Monitor staff attendance and ensure proper attire.

Be responsible for the performance of general staff.

Identify ways to improve staff productivity by reducing unnecessary tasks.

Regularly train and motivate staff, identify potential candidates for future roles, and foster teamwork.

IV. Rules and Regulations:

Ensure adherence to company policies, procedures, rules, and regulations.

Monitor and guide staff and promoters to ensure compliance with company guidelines.

V. Other Duties:

Take charge of closing the store.

Provide support to other departments as needed.

Perform other tasks as assigned by the Division Leader, Line Manager, or Store Manager.

Education: Colleage or Technical School graduate

– Experience in store management – lead team 05 – 07 members or above.

– 1-2 years of Retail experience (Working in fashion or related industry is a plus)

– Good communication, problem solving and leadership skills

– Customer focused

– Self-disciplined with ability to work independently

– Good presentation and sales skill

– Computer literate (Word, Excel & Powerpoint)– Ability to communicate in English (verbal & written).

– Be able to work at shift & on Public holidays

– Have ability to relocate to other Stores as per Company’s assignment is a plus

13 month salary

Performance bonus: 2-3 month salary

Transportation allowance

Premium healthcare

Full salary social insurance

Meal at canteen

12 days annual leaves

Many opportunities of development (transfer, promote)

Training and learning development